Incident Categories
Containment strategies vary based on the type of incident. For example, the strategy for containing an email-borne malware infection is quite different from that of a network-based DDoS attack. Organizations should create separate containment strategies for each major incident type, with criteria documented clearly to facilitate decision-making. Criteria for determining the appropriate strategy include:
Potential damage to and theft of resources
Need for evidence preservation
Service availability (e.g., network connectivity, services provided to external parties)
Time and resources needed to implement the strategy
Effectiveness of the strategy (e.g., partial containment, full containment)
Duration of the solution (e.g., emergency workaround to be removed in four hours, temporary workaround to be removed in two weeks, permanent solution).
Why is incident classification important?
There are several reasons, main ones are:
categorization directly helps improve incident management;
it also helps event/incident long-term analysis;
it supports incident information exchange;
categorization helps automate event/incident reporting and response.